Orisha-Stuff will accept any items for return or exchange within 30 days of purchase that have not been opened (Oils &/or Cologne's) or warn (clothing). Orisha-Stuff Items will not accept for return or exchange any packaged non-wearables, including CDs, cassettes, DVDs, or videos once opened. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. Orisha-Stuff will credit the purchaser the actual return shipping, up to $5.95, paid to return to: Orisha-Stuff a manufacturer's defective item. If there is a problem with your order, please e-mail us at customerservice@orisha-stuff.com or write to us directly at P.O. Box 550487 Fort Lauderdale, Florida 33355.